Emotionally Charged

Acknowledgments

1. Introduction: From a Simmer to a Boil
How work and leadership has changed

Part I: Correcting the Record

2. An Introduction to Emotions
What all leaders should know

3. The Fine Art of Managing Beachballs
Why advanced emotional skills are essential

4. Emotions: Separating Fact from Fiction
New truths about emotions at work

5. Emotions: Become the Architect of Your Own Emotions
Why increasing your vocabulary helps

Part II: From Surviving to Thriving

6. Keep Your Emotional Engine Running Smoothly
To be an effective leader, you have to take care of yourself

7. Anticipate the Curves in the Road
How to prepare for an emotionally charged event (before it's too late)

8. Become a Brave Leader
How to stay cool in the heat of the moment

9. Make an Emotional Pitstop
How to recover from emotionally charged events

Part III: Doing Hard Things Well

10. Navigating the Necessary Evils of Leadership
What to do when doing your job makes people feel bad

11. When Leaders Become Emotional Handlers
You're not your employees' therapist

12. The Emotional Dynamics of Diversity
Leading through conflict and building inclusive teams

13. Leading with Humanity in the Digital Age
How to navigate the potential--and tensions--of technology

14. Conclusion: Onward and Upward
Continuing the journey to advanced emotional capabilities

References
Index

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• Liderança e motivação: Gestão
• Psicologia ocupacional e industrial
• Psicologia social, de grupo ou colectiva